Preparing Your Order

After an order is successfully placed, it enters our order-processing workflow.

Processing time can vary according to product availability, order volume, destination and operational conditions.

Delivery Services

Orders are shipped using available delivery services appropriate to the destination, product type and shipment requirements.

Delivery estimates shown during checkout or shipment tracking are estimates rather than guaranteed arrival dates.

Tracking Information

Where tracking is available, tracking details may be sent after the order has entered the carrier network.

Carrier tracking systems may require additional time before the first tracking event becomes visible.

Shipping Address

Customers are responsible for entering complete and accurate shipping information when ordering.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Unexpected Delivery Delays

Delivery can occasionally be affected by customs procedures, carrier operations, weather, transportation disruptions, seasonal demand, regional restrictions or other circumstances outside our direct control.

Need Help With a Shipment?

If tracking shows an unusual delay or you believe there is a delivery problem, contact our customer care team and include your order number.